Privacy Policy

1. What Information We Collect

Information about your use of Viva AI. We may collect information about the way you interact with our website, mobile application, products, content, and related services, including the pages or features you view, generation tools you use, templates you open, content you upload or download, searches, shares, clicks, and other actions you take while using the services.

Account and contact information. If you create an account, join a waitlist, contact support, or otherwise communicate with us, we may collect identifiers and contact details such as your name, email address, login method, profile information, support messages, and any materials you choose to send to us.

Device and log information. To operate, secure, troubleshoot, and improve the services, we may collect technical information such as device model, operating system, app or browser version, language, country or region, IP address, network status, advertising identifier where permitted, unique device identifiers, crash data, diagnostic records, access times, and service logs.

User content. We may process content that you create, upload, generate, edit, import, save, or access through the services, including prompts, photos, images, videos, audio, templates, generated outputs, comments, metadata, and related settings. This content is processed so we can provide the AI image, video, editing, template, and related features you request.

Clipboard or shared content. If you choose to paste content, import a link, or share content from another app into the services, we may access the information you provide for that specific action.

Payment and subscription information. If you purchase credits, subscriptions, or paid features, we may receive transaction identifiers, product identifiers, subscription status, purchase history, refund status, and related verification information from app stores or payment processors. We do not store your full payment card number.

AI processing information. To generate, edit, enhance, or render images and videos, we may upload your selected materials, prompts, masks, settings, or related tags to our servers and service providers. We use this information to complete the function you requested and retain it only for as long as reasonably needed for service delivery, security, legal, or operational purposes.

2. Which Permissions We May Ask You To Authorize

To provide optional features, we may ask you to authorize certain permissions on your device. You can grant, deny, or revoke permissions through your device settings, although some features may not work without the relevant permission.

• Camera: used when you choose to capture photos or videos for generation, editing, or upload.
• Microphone: used when you choose to record audio or create video content that includes sound.
• Photos, media, and files: used when you choose to upload, edit, save, or download images, videos, audio, or other media.
• Notifications: used to send service updates, generation status, account notices, or other messages you choose to receive.
• Network status: used to understand whether the service can connect, upload, download, or process your requested task.
• Advertising identifier or app tracking permission: used only where permitted by law and your device settings, such as for measurement, fraud prevention, attribution, or advertising preferences.
• Face, body, or motion information: used only when you choose features that require detecting face position, body movement, gestures, or similar visual characteristics. We use this information to provide the selected effect or generation result and do not use it to identify you unless we clearly say otherwise and have a valid legal basis.
• TrueDepth or similar camera data: used only if a feature requires supported depth or face-tracking data and only after you authorize access on a compatible device.

3. How We Collect Your Information

We collect information directly from you when you use the services, create an account, upload content, make a purchase, submit a support request, or otherwise provide information to us.

We collect information automatically when you use the services, including through logs, cookies, software development kits, analytics tools, and similar technologies.

We may receive information from third parties such as app stores, payment processors, authentication providers, analytics providers, hosting providers, customer support tools, advertising or attribution partners, and AI processing providers when needed to operate the services.

4. How We Use Your Personal Information

We use the information described in this Policy for the following purposes:

• To provide, operate, maintain, and improve the services.
• To generate, edit, process, render, store, and deliver images, videos, audio, prompts, templates, and other requested outputs.
• To manage accounts, authentication, subscriptions, credits, purchases, refunds, and customer support.
• To personalize features, remember preferences, recommend content or tools, and improve user experience.
• To analyze usage, monitor performance, debug errors, test features, and develop new services.
• To send service notices, security alerts, support responses, policy updates, and other communications related to the services.
• To protect users, enforce our terms, prevent fraud, detect abuse, and maintain the safety and integrity of the services.
• To comply with legal obligations, respond to lawful requests, resolve disputes, and enforce our agreements.

5. Use Of Cookies And Similar Technologies

When you use our website or services, we and our service providers may use cookies, local storage, pixels, software development kits, analytics tools, and similar technologies to recognize your browser or device, remember preferences, measure usage, improve performance, prevent abuse, and understand how the services are used.

You can control cookies through your browser settings. If you block cookies or similar technologies, some parts of the services may not work as expected.

We may use analytics services, such as Umami or similar tools, to collect aggregated or device-level information about visits, feature usage, and performance so that we can improve the services.

6. Storage And Retention Of Your Information

Your information may be processed and stored in the country or region where you live, in the United States, or in other locations where we or our service providers operate. By using the services, you understand that your information may be transferred to and processed in locations outside your country or region, subject to applicable law.

We retain personal information for as long as needed to provide the services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.

When information is no longer needed, we will delete, de-identify, or aggregate it unless we are required or permitted to keep it by law.

7. How We Share Your Information

We do not sell your personal information in the ordinary meaning of the word. We may share information only as described in this Policy or as otherwise disclosed to you.

• Service providers. We may share information with vendors that help us provide hosting, storage, analytics, customer support, payment verification, authentication, AI processing, content delivery, security, communications, and similar services.
• AI and infrastructure providers. We may send prompts, uploaded media, generated media, task settings, or related technical information to providers that help process the feature you requested.
• App stores and payment processors. We may exchange information with Apple, Google, payment processors, or subscription platforms to verify purchases, manage entitlements, process refunds, and prevent fraud.
• Legal and safety reasons. We may disclose information if required by law, legal process, or governmental request, or if we believe disclosure is necessary to protect rights, safety, security, users, or the public.
• Business transfers. If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to appropriate safeguards.
• With your direction or consent. We may share information when you ask us to do so, such as when you share generated content to another service.

8. How We Protect Your Information

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, and destruction.

These measures may include access controls, encryption in transit, monitoring, security reviews, operational procedures, and employee or contractor access limits. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If we learn of a security incident affecting your personal information, we will provide notice where required by applicable law.

9. Your Rights

Depending on where you live, you may have rights to access, correct, update, delete, restrict, object to, or receive a copy of certain personal information. You may also have the right to withdraw consent where processing is based on consent.

You can manage certain information and permissions through the app, your account settings, your device settings, or app store settings. If account deletion is available in the app, you may use that feature to request deletion. You may also contact us using the details below.

Before responding to a request, we may ask for information needed to verify your identity, protect your account, and prevent unauthorized access. Some information may be exempt from deletion or access requests if we need it for legal, security, fraud prevention, dispute resolution, or other permitted purposes.

10. Minor's/Children's Privacy

Viva AI is not directed to children under 13, or under the minimum age required by applicable law in your location. Children should not use the services unless permitted by law and, where required, with consent from a parent or legal guardian.

We do not knowingly collect personal information from children where prohibited by law. If you believe a child has provided personal information to us without appropriate consent, please contact us and we will take reasonable steps to delete the information where required.

11. Modification Of This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The latest version will be posted on this page with the updated date.

If we make material changes, we will provide notice where required by law. Your continued use of the services after the effective date of an updated Policy means that you acknowledge the updated Policy.

12. How To Contact Us

If you have any questions, complaints, suggestions, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:

Viva AI

Website: https://viva-ai.app

Email: team@viva-ai.app